Medical Administrative Assistant

Job Position: Medical Administrative Assistant

Location: Grand Haven, MI 49417

Pay Rate: $21 – $22 per hour

Shift: Tuesday through Friday 8:30 am – 5:00 pm

Admin/Front Office

●     Opens the office and ensures the front office is in order, as needed

●     Retrieves phones messages and prioritizes return phone calls

●     Greets and assists/directs clients who come to the practice

●     Answers incoming calls and guides clients to the appropriate service

●     Distributes and obtains appropriate forms, including new client information, insurance information, and HIPAA information for all clients

●     Schedules all appointments as directed- Inbound/Outbound calling

●     Prepares pulls and files client charts on a daily basis

●     Confirm the next day appointments

●     Tracks referral source for all clients

●     Ensures the beverage area is stocked and clean

●     Keep inventory of retail/office supplies

 Accounting Functions

●     Collects and records payments

●     Posts charges, returns, and exchanges in the accounting system

●     Prepares invoices and prints HCFA forms

●     Submits appropriate information to the insurance carriers, and requests third party prior authorization as needed

●     Calls to insurance, and other agencies to facilitate authorizations and benefit verification

●     May be required to assist with contacting clients who have accounts that are 60 days overdue

 Product Knowledge

●     Performs minor hearing aid repairs as allowed by state law such as battery door or receiver checks

●     Performs hearing aid checks and cleaning, as allowed by state law

 Miscellaneous Duties

●     Prepares marketing material as needed

●     Maintains an attractive and welcoming office environment

●     Completes all filing

●     Prepares daily transaction log

●     Establishes and maintains good public relations

●     Performs all other miscellaneous duties as assigned

●     Practices good safety and infection control protocols

●     Exercises confidentiality as it relates to all business and client information

 JOB SKILLS, KNOWLEDGE AND ABILITIES:

●     Must be a high school graduate. Prefer an Associate’s degree in administrative, accounting, sales or client oriented field or equivalent work experience

●     Excellent interpersonal skills that allow effective working relationships with a diverse client, colleague, and vendor population. This includes listening, sales, and problem-solving skills

●     Must be able to organize time and prioritize numerous duties within strict deadlines

●     Requires the ability to deal with numerous interruptions

Must be able to travel outside the state for professional development opportunities as required by the practice